Refund Policy
Effective Date: 2024/08
Thank you for purchasing from Catchon tv. We strive to provide the best quality IPTV services to our customers. However, we understand that sometimes things may not go as planned, and you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.
1. Subscription Services
a. Free Trial Period (if applicable):
We may offer a free trial period for our IPTV services. During this trial period, you can cancel at any time without any charge. Once the trial period ends, your subscription will automatically convert to a paid service, and you will be billed accordingly.
b. Refunds on Paid Subscriptions:
Due to the digital nature of our services, we generally do not offer refunds once the service has been activated. However, we may consider refund requests on a case-by-case basis if you encounter significant technical issues that prevent you from accessing our service. Any refund requests must be made within [Insert Number] days of the initial purchase. Refunds will not be provided if the issue is determined to be on the user’s side, such as poor internet connection or incompatible devices.
c. Non-Refundable Items:
- One-time purchases, such as activation fees, are non-refundable.
- Any promotional offers or discounted purchases are non-refundable.
2. Refund Process
To request a refund, please follow these steps:
- Contact Support: Email us at [Insert Email Address] with your order details and a description of the issue.
- Review: Our team will review your request and may ask for additional information or troubleshooting steps.
- Decision: You will be notified of our decision within [Insert Number] business days. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
3. Cancellations
You may cancel your subscription at any time. If you cancel before the end of your current billing cycle, your access to the service will continue until the end of that cycle. No refunds will be provided for partial months or unused services.
4. Chargebacks
We take chargebacks very seriously. If you initiate a chargeback with your bank or credit card company after purchasing our service, we reserve the right to terminate your account and ban you from future use of our services. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
5. Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top of this policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us